Privacy Policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read this Privacy Policy carefully to learn about our information gathering, dissemination practices, privacy and security of your information and data. This Privacy Policy sets out the manner in which GeeCom India Private Limited, having its place of business at HIG-34, Vijay Nagar, Indore MP - 452010 (here in after referred to as GeeCom, We, Us), collects, uses, maintains and discloses information collected from the users of mobile or desktop application, website and/or services connected with it (hereinafter referred to as You, Your, User).This Privacy Policy sets out our commitment for protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our online platforms (Website/Apps) i.e. www.geecomindia.com , www.geecomindia.in , GeeCom India App, GeeCom India Delivery App, GIDemo App in play store.

In this document our online platforms (www.geecomindia.com , www.geecomindia.in , GeeCom India App, GeeCom India Delivery App, GIDemo App in play store) are also be referred as ‘Website/Apps’ OR ‘Online Platforms’ for the convenience purpose.

Our privacy policy is subject to revision, alteration, amendment, modification or change at any time without notice. Updated policy will be in force from the date of publication on Online Platform. By updating, downloading, installing and/or continuing to access/use this Platform, You agree to be bound by any such alteration, amendment, addition or modification. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website/App you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not download, use or access our Website/App. By merely using or registering your profile on the Website/App, you expressly consent to our use, disclosure collection, transfer, storage, and other uses of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This Privacy Policy does not apply to the practices of third parties that GeeCom does not own, control, or manage including but not limited to any third-party websites, services, applications, or businesses (Third-Party Services). GeeCom does not take responsibility for the content or privacy policies of those Third-Party Services. GeeCom encourages You to carefully review the privacy policies of all Third-Party Services You access through the Online Platform.

Permissions:

In each and every step (wherever applicable) we ask user's permission before accessing user and device information, device features, device hardware, etc (for example: Location, Storage, Internet, Network, Camera, Read Contacts, Read SMS, etc.). User may Allow or Deny all such permissions. Upon denying access user may not be able to use the services/features/functionality requiring such access.

Syping:

Our App does NOT indulge in activities/behaviour which may be considered spying on our users. We access user's personal information, device information, device feature, device hardware, etc. (for example: Contact list, Storage, Photo, Files, Location, SMS or any such phone data, etc.) with user's permission/consent and use such information only to provide/facilitate the services/features/functionality of the App.

User information:

We may collect User information at various stages, from registration/ profile creation on the Online Platform by the Users to submission of content/ inquiry/ advertisement/ post/ comment by the Users or while the User is accessing/using Online Platform. The information collected may be personally identifiable information or other information. You may choose to not provide the information if You do not wish to use the Platform and/or Services.

The types of personal information we may collect about you includes but not limited to: your name, your contact details, including email address, mailing address, street address and telephone number, your banking details which include credit/debit card details, your demographic information, such as pin code, details of products and services we have provided to you and/or that you have enquired about, and our response to you, your geo-location data, device and network information, additional personal information that you provide to us, directly or indirectly, through your use of our Site/App, associated applications, associated social media platforms and accounts from which you permit us to collect information.

Collection and use of personal information:

We may collect, hold, use and disclose personal information for the following purposes: to enable you to access and use our Website/App, to contact and communicate with you, for internal record keeping and administrative purposes, for analytics, market research and business development, including to operate and improve our Website/App, to run competitions and/or offer additional benefits to you, for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you, to comply with our legal obligations and resolve any disputes that we may have and, to consider your employment application, To provide access and enable serives to you through Online Platforms, To improve, modify and make changes in the Online Platform.

When you use our Website/App, we collect and store your information which is provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and to customize our Website/App to make your experience safer and easier. The information collected by GeeCom may be used for commercial as well as non-commercial purposes. while doing so we collect user information from you that we consider necessary for achieving this purpose.

If you choose to publish, buy, sell or rent any product or service on our Website/App, we collect information about your publishing, buying, selling or renting behaviour and other information relevant in this regards.

With increase in your interaction with the Online Platform, including, but not limited to, start of your tractions through or using the Online Platform, we collect some additional information, including, but not limited to, a billing address, a credit / debit card number and a credit / debit card expiration date and other payment details.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website/App, we may collect such information.

We do use your contact information to coomunicate with you and send you offers, news, updates and other information which might help us serve you better, are of your interest or deemed relevant to you. Your email address may be used to send user information, administrative information, changes in account settings and any changes to the Online Platform or updates on new policies of GeeCom. In case, You choose to opt-in to our mailing list, You will receive periodic emails that may relate to company news, related product or service information, etc. Your email address may also be used for responding to any of the inquiries, questions, and/or any other requests made by You.

We use required user information to provide the services you request. We use your personal information to resolve disputes, troubleshoot problems, help promote our or their party services, collect money, measure consumer interest , inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect you against error, fraud and other criminal activity, enforce our terms and conditions, and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our user’s activity on our Website/App.

GeeCom may use Your non-personal information for promoting content with respect to, or from other applications installed or used by You or for creating customized sharing options for You.

Disclosure of personal information to third parties:

We may disclose personal information to: third party service providers for the purpose of enabling them to provide their services, including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators, our employees, contractors, affiliates and/or related entities, our existing or potential agents or business partners, sponsors or promoters of any competition we run, anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred, credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you, courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you.

Sharing user information to any third party may not require any additional permission or notification the user. By providing such information, you are providing a right to GeeCom to share such information with any third party mentioned above.

By providing us the user information, you consent to the disclosure of such information to third parties who may reside outside India and acknowledge that we are not required to ensure that those third parties comply with Indian privacy laws.

GeeCom may use Your Information to analyse Your use of the Online Platform and services and the people visiting and using the Online Platform for improving the features of the Online Platform. While accessing, using or installing the Online Platform, Your Information may also be accessible to third parties whose SDKs (Software Development Kits) are included in the Online Platform. Such SDKs may include, but not be limited to Google ads, Google Platform Indexing, Google Support Library, Google Design Library, Google authentication for login, Mobvista (Ads), Appnext Native (Ads), Appnext Interstitial (Ads), Facebook Audience Network (Ads), vmax (Ads), Mastadview (mraid), Glide for graphics, Branch IO for deeplink support, Baidu (Ads), Taboola (Ads), Firebase for deeplink support, IMA (Ads), Appnext Actions (Ads), Picasso for image handling, RxJava, Retrofit and Dagger for code efficiency, OkHttp for network efficiency, Otto event bus, Disklrucache for memory optimizations, Facebook connection class for network quality assessment, Facebook sdk for login, and sql lite asset helper for performance optimization. These SDKs may use Your information for generic analytical, and other purposes.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to, enforce our Terms or Privacy Policy, respond to claims that an advertisement, posting or other content violates the rights of a third party, or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

We are enabling one to one communication / interaction among people therefore the security and safety of general public in our platform is very important to us. Our App captures pictures, photos, videos and other audio-visual content in few scenarios to ensure the safety of users in our platform and general public. GeeCom takes all the reasonably necessary security measure to ensure safety of such data and such data will only be shared in required circumstances, including but not limited to legal procedures, safety & security of general public, frauds.

Our Website/Apps links to other websites, apps and theird party platforms that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those third-party platforms.. It is advised that you go through the terms and conditions and privacy policy of such third party platform before interacting or availing any service lined to any third party platform.

You acknowledge that this is solely undertaken by us to improve your experience in relation to the use of the site/app and the provision of such services shall be subject to such additional terms and conditions of our Online Platforms and/or third party service providers.

This Privacy Policy does not govern personal information provided to, stored on, or used by these third-party providers and third-party platforms. We recommend that when you enter a Third-Party platform, you review the Third-Party platform’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the site/app. These companies may collect, store and use information (not including your name, address, email address, or telephone number) about you’re your interaction with the Third-Party platform in order to provide advertisements about goods and services of interest to you.

We understand that your contact details are important to you, and we shall bind the service providers/agents/affiliates that we share your contact details with, with the same level of protection as required under the applicable laws.

We use a third-party payment gateway for purchases, which may, in some instances, store your information. By using this Service, you consent to collection, storage, and use of the personal information you provide for any of the services that we offer, and you consent to our collection of any changes or updates that you may provide to any information you provide that is collected by us.

Permission to Read SMS:

Mobile App requests the permission to Read the SMS to help user to enter OTP. Our ‘Online Platforms’ will not use this permission for any other reasons, except expressly permitted by you.

Your rights and controlling your personal information:

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site/App or the products and/or services offered on or through it. Non-disclosure of some information may restrict you from using the Online Platform entirely.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. If any information is provided by the third party, without proper authority, such third party shall be responsible for such unauthorised act. In no case, GeeCom shall be liable for such unauthorised action. GeeCom is also not liable to check or verify the authority of any person or entity to provide any information to GeeCom.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, we may refuse to provide you with personal information that we hold about you.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Indian Privacy laws and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint, internally, and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. In case, the complaint filed by you found to be untrue or baseless, GeeCom is not responsible for taking any steps or actions with respect to such complaint and shall not be responsible to make any communication to you regarding the same.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communication, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Legal Responsibility:

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communication, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security:

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable and adequate physical, electronic and managerial procedures to safeguard and secure the user information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Although we take all the reasonable measures, required by law, to protect and safeguard user information, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Geecom cannot guarantee the security of any information obtained through unauthorized entry or use, hardware or software failure, and other factors that may compromise the security of User information at any time. It is important for the User to prevent unauthorized access to his/her account and personal information by limiting access to his/her device.

Our Website/App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

On rare occasions, we may be required to disclose your personal information due to legal or regulatory requirements. In such instances, we reserve the right to disclose your personal information as required in order to comply with our legal obligations, including but not limited to complying with court orders, warrants, service of process requirements, or discovery requests. We may also disclose information about our users to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to enforce these Terms and/or Privacy Policy, respond to claims that any Content violates the rights of third-parties, or to protect the rights, property, or personal safety of our ‘Online Platforms’, our users or the general public, or we are in notice of any criminal activity being conducted via the site/app.

You agree and acknowledge that we may not inform you prior to or after disclosures made according to this section.

If substantially all of our assets are sold or merged into another company, the acquiring company shall be given access to your personal information without your consent. If we sell only a part of our business, the acquiring entity shall have access to your personal information without your consent and we may send you a notice regarding this sale.

We use reasonable safeguards to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.

By submitting your information on Our Website/App, you agree to the handling of your information by GeeCom in a manner as stated under this Policy. We will take such steps as we consider reasonably necessary to ensure that your information is treated securely and in accordance with the policy.

We assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond Our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused due to direct illegal action on our behalf.

In using the Website/App, You accept the inherent security implications of data transmission over the internet and the World Wide Web cannot always be guaranteed as completely secure. Therefore, your use of the Website/App will be at your own risk.

We may disclose such information to third parties in order to provide you with customer support facilities, to comply with our legal obligations, to enforce our Terms of Use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Website/App.

Cookies:

Whenever You access the Online Platform, GeeCom may place cookies on Your hard drive for record-keeping purposes to enhance Your experience or sometimes to personalize Your experience. Cookies are small text files that are placed on Your computer’s hard drive by the Platform You visit. Cookies help GeeCom to identify information relating to Your activities and to retain information relating to Your preferences and history on the Platform.

GeeCom and/or its service providers may use advertising cookies to deliver ads that are more relevant to You and Your interests unless You opt out of such advertisements.

You may choose to disable cookies by turning off cookie feature on the web browser. However, by disabling this feature, some parts of the Online Platform may not function properly. This may prevent You from taking full advantage of the Online Platform and services provided thereunder.

Combining Information:

GeeCom may combine Your personal and other information across the Platform and Services in order to provide offers, promotions and information that is most relevant to Your interests, likes and/or preferences. GeeCom may also combine information You share with GeeCom on the Platform and with respect to Services with information You have provided to third parties, who have been authorized by You to share the information with us, for providing content, advertising, promotions, and offers, and for improving User experience on the Platform and Services. GeeCom may share Your information with third parties, who have Your information, and who are authorized to combine information.

Non-confidentiality of the Information.

All the information provided by you shall be deemed non-confidential in nature. If you provide any confidential information to us, you are required to expressly state the confidentiality of the information. In case of storing, using or accessing any confidential information, GeeCom will take reasonable methods required to maintain such confidentiality.

Links to other websites:

Our Site/App may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

We use third-party advertising companies to serve ads when you visit our Website/App. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

Amendments:

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Website/App. We recommend you check our App/Website regularly to ensure you are aware of our current Privacy Policy.

Non-Disclosure of Information:

You may choose not to provide identifiable information through the Website/App, in which case you may not be allowed to access certain features / parts of the Website/App. If you are a registered user, you may update, edit or correct your account information and email preferences at any time by logging in to your account. If you believe that any of your information held by us is inaccurate, you may write to us at ‘contact@geecomindia.com’. We will respond to your request as soon as possible. It is your responsibility to ensure that any information you provide us remains accurate and updated.

How long will the data be retained: GeeCom will keep personal information of Users for only as long as is necessary for the purpose for which it was collected. At the end of that retention period, GeeCom may either delete the information, or anonymize it or pseudonymize it.

Restrictions and Liabilities:

We are liable only for any recommendations made by our authorized person through the App/Website, We are not liable for any recommendation posted by any third party (including fellow farmers, traders, people from any other company, and non-authorized person from us) on the Online Platform, The use of any product by you other than recommended by us through the App/Website/call center of GeeCom, it will be at your own cost and responsibility, You expressly agree that in the event you post information that is authentic, you will be deemed to have given authority to the other users to act accordingly and we are not liable for the same, In the event you post any photo, content or any other Personal Information or Non Personal Information through the App/Website, the same will be treated as granting of a non-exclusive, transferable, sub-licensable, royalty free worldwide access to use such information by you to us, The app is free of cost but normal data charges will apply for using internet on your phone, The app is free of cost but normal data charges will apply for using internet on your phone.

Severability and Exclusion:

We have taken every effort to ensure that this policy adheres with the applicable laws. The invalidity or unenforceability of any part of this policy shall not prejudice or affect the validity or enforceability of the remainder of this policy. This policy does not apply to any information other than the information collected by GeeCom through the Website/App. This Policy shall be inapplicable to any unsolicited information you provide us through this Website/App or through any other means. This includes, but is not limited to, information posted in any public areas of the Website/App. All unsolicited information shall be deemed to be non-confidential and the company shall be free to use and/or disclose such unsolicited information without any limitations.

Governing law and dispute resolution:

This Policy shall be governed in accordance with the laws of the Republic of India. The courts of Indore shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

Additional legal terms:

This Agreement will continue until terminated by either of you. Either party can terminate the Agreement by notifying the other party by electronic mail of the decision to terminate. We may discontinue or change the Website/App or its availability to you, at any time.

This Agreement constitutes the entire agreement between the parties relating to Website/App and supersedes any and all other agreements, oral or in writing, with respect to the Website/App. The failure of the website/app, to insist upon strict compliance with any term of this agreement shall not be construed as a waiver with regard to any subsequent failure to comply with such term or provision. This agreement is personal to you, and you may not assign your rights or obligations to anyone. If any provision in this agreement is invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. This agreement, your rights and obligations, and all actions contemplated by this agreement shall be governed by the laws of India and subject to jurisdiction of courts of Indore, as if the agreement was a contract wholly entered into and wholly performed within Indore, and any litigation related to this agreement shall be brought exclusively in the courts of Indore. All rights not expressly granted herein are reserved.

Anti-hacking provision:

You expressly agree not to use this Website/App in any manner or for any purpose that is prohibited by these terms and conditions. In addition, you expressly agree not to:: (1) use the Website/App for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation.

(2) use or attempt to use any "deep-link," "scraper," "robot," "bot," "spider," "data mining," "computer code" or any other automated device, program, tool, algorithm, process or methodology or manual process having similar processes or functionality, to access, acquire, copy, or monitor any portion of the Website/app or any data or content found on or accessed through the Website/App without prior express written consent.

(3) obtain or attempt to obtain through any means any materials or information on the Website/App that have not been intentionally made publicly available either by their public display on the Website/App or through their accessibility by a visible link on the Website/App.

(4) in any way bypass or circumvent any other measure employed to limit or pre-vent access to the Website/App or its content.

(5) violate the security of the Website/App or attempt to gain unauthorized access to the Website/App, data, materials, information, computer systems or networks connected to any server associated with this Website/App, through hacking, password mining or any other means.

(6) interfere or attempt to interfere with the proper working of the Website/App or any activities conducted on or through the Website/App, including accessing any data, content or other information prior to the time that it is intended to be available to the public on the Website/App.

(7) take or attempt any action that, in the sole discretion of this Website/App operators, imposes or may impose an unreasonable or disproportionately large load or burden on the Website/App or such operation's infrastructure.

CANCELLATION POLICY

The buyer or seller can cancel the order only before the start of the delivery. Once the delivery has been started, the buyer or seller cannot cancel the respective order. In case the buyer refuse to take the delivery of the order or the seller refuse to deliver the order, the said buyer or seller shall be liable to pay all the damages and compensation arises due to such refusal to the other party, GeeCom and any other third partyinvolved.

Upon order cancellation, our ‘Online Platforms’ will charge cancellation fees of 20% of the net order amount up to a maximum of 1000/- on perishable items, and 10% of the net order amount, up to a maximum of 1000/- on non-perishable items.

On order cancellation, the cancellation fees will be deducted, and the remaining amount will be refunded to the your account in our ‘Online Platforms’. The same can be withdrawal anytime, or can be used for further shopping.

REFUND POLICY

Refund will be initiated in the user’s wallet, which can be used further for shopping or can be withdrawn at any time. In case of return, the seller is responsible to take the product back from the delivery address. If he/she wants the product back by the delivery person, the seller should pay the extra charges asked by the delivery person.

In case of return, the buyer should return the product same as that received from the seller. Any changes in the product like quality, quantity, etc. is strictly not allowed and will be treated as fraudulent activity.

PAYMENT TERMS

User can anytime withdraw the amount from their account in our ‘Online Platforms’ to their respective bank account. The transfer period depend on the respective bank involve in the transaction.

Our ‘Online Platforms’ will charge agreed service fees on all the transactions other than applicable taxes on products/transaction. The total order amount will include all applicable taxes and our ‘Online Platforms’ fees.

Our ‘Online Platforms’ does not play any role in fixing the price of any product. The product price displayed totally depends on the buyers and sellers.

All the applicable taxes on products are as per the local laws. Our ‘Online Platforms’ do not hold the right to modify or change the taxes applicable as per local law and Government of India.

For any questions or notices, please contact us at:

GeeCom India Services Private Limited

Email: contact@geecomindia.com

Last Updated: 02/02/2020